Money Back Guarantee
What Does Our Money-Back Guarantee Include?
At PERLESMITH, our goal is to provide you with the best customer experience possible. If you are not completely satisfied with your purchase, you can return the product to us for a replacement or refund within 30 days.
Please note the following if you decide to return your product:
- The return period starts the day the product is delivered:
- Returns must include the original packaging
- All parts and accessories must be included in the box and in their packaging
- For buyer’s remorse claims or claims that are not quality-related, the buyer is responsible for return shipping costs
Returned items may be refused if the items do not meet the above requirements. Please allow up to 14 business days from the day we receive your return. You will be credited back through your payment method at the time of purchase.
How Do I Return an Item
To request a return, please email us at firstname.lastname@example.org with the following information:
- Product model number.
- A copy of your invoice.
- Reason for your return. A brief description of why you would like to return the item to help us understand how our product did not meet your expectations.
Please allow up to 48 hours for a reply.